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Consumer

MEDIATION

MOST JEWELRY BUYING EXPERIENCES ARE PLEASANT ONES AND LEAD TO A LONG-LASTING RELATIONSHIP BETWEEN THE BUYER AND THE SELLER. HOWEVER, FROM TIME TO TIME, THERE ARE QUESTIONS OR PROBLEMS THAT MIGHT ARISE.

 

SHOULD DIFFICULTIES ARISE AFTER THE SALE IS COMPLETED, YOUR FIRST STEP SHOULD BE TO CONTACT THE JEWELER AND MAKE THE JEWELER AWARE OF THE PROBLEM.  IF THAT PROVES FRUITLESS AND YOU FEEL OUTSIDE INTERVENTION IS NECESSARY, YOU MAY CONTACT THE JVC FOR ASSISTANCE.

WHY MEDIATE?

Problems? Complaints?

THE JVC OFFERS THIS MEDIATION FORUM TO CONSUMERS IN LIEU OF THE HIGH COST OF LITIGATION, IN ORDER TO RESOLVE DISPUTES.

1. ALL COMPLAINTS MUST BE SUBMITTED IN WRITING AND MAY BE EMAILED, FAXED OR MAILED TO THE JVC, TO THE ATTENTION OF THE MEDIATION SPECIALIST.  KINDLY KEEP THE COMPLAINT BRIEF (THREE PAGE MAX).  

STEPS TO SUBMIT A COMPLAINT

2. ONCE YOUR COMPLAINT IS REVIEWED YOU WILL BE CONTACTED TO SUBMIT THE NECESSARY DOCUMENTATION TO SUPPORT THE ALLEGATION BEING BROUGHT. THE JVC WILL REQUIRE COPIES OF DOCUMENTATION THAT YOU RECEIVED FROM THE RETAILER AT THE TIME OF PURCHASE SUCH AS SALES RECEIPTS, APPRAISALS/GRADING REPORTS.  PLEASE DO NOT SEND ORIGINAL DOCUMENTS – SEND COPIES ONLY!

 

3. THERE IS A ONE-TIME FEE OF $150, TO OFFSET ADMINISTRATIVE COSTS, SUCH AS POSTAGE, TELEPHONING, FAXING, STATIONARY, ETC.

 

4. YOUR COMPLAINT WILL BE ASSIGNED A CASE FILE NUMBER THAT WILL BE USED ON ALL CORRESPONDENCE.  YOU WILL BE APPRISED OF THE PROGRESS AS MATTERS DEVELOP.

 

5. KINDLY USE EMAIL AS THE FIRST CHOICE OF CONTACTING THE JVC.   THANK YOU.

FOR QUESTIONS PLEASE CONTACT JO-ANN SPERANO

Please visit the JVC website: www.jvclegal.org 

MEDIATION SPECIALIST/PARALEGAL

JOANN@JVCLEGAL.ORG

 

TEL: (212) 997-2002

FAX: (212) 997-9148

 

25 WEST 45TH STREET, SUITE 1406

NEW YORK, NY 10036

CONFIDENCE

Buying Gemstones and Jewels with

UNDERWRITTEN BY CHARLES & COLVARD, LTD.

 

JVC HAS DEVELOPED “BUYING GEMSTONES AND JEWELS WITH CONFIDENCE” TO HELP SHOPPERS UNDERSTAND THE DIFFERENCE BETWEEN NATURAL DIAMONDS, LABORATORY CREATED DIAMONDS AND SIMULATED DIAMONDS.

 

THE BROCHURE IS EASY TO UNDERSTAND AND INCLUDES QUESTIONS CONSUMERS SHOULD ASK RETAILERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASES.

 

PLEASE CONTACT JO-ANN SPERANO, JVC’S PARALEGAL/MEDIATOR WITH QUESTIONS ABOUT BUYING AND SELLING GEMSTONES AND JEWELS TO THE PUBLIC. EMAIL JOANN@JVCLEGAL.ORG.

 

YOUR LEGAL COMPLIANCE CAN INCREASE CONSUMER CONFIDENCE AND HELP BOOST SALES!

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